Terms of Service

Last updated: 13 July 2026

By using utilities.mw and SmartPay Utilities, you agree to these terms. If you do not agree, please do not use the service.

Service

We provide a platform to pay utility bills and related services in Malawi. Availability may depend on third-party providers and payment networks.

Your responsibilities

Payments and refunds

Completed utility payments are generally final once confirmed by the provider. Refund requests are handled according to our refund policy and applicable regulations.

Contact

Questions about these terms: support@utilities.mw

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